"Your primary goal is not to solve their problem. Your primary goal is to help them become one knotch more capable of solving their problem on their own. So it's okay if they take notes."
I honestly always believed that computer techs were provided for the soul purpose of fixing the problem. I have never encountered a situation where a computer tech would explain to me how I could fix a problem on my own. I would always just watch them fix the problem, say thanks, and keep going with whatever it was that I was doing. I never learned anything. Whenever someone needed my assistance in helping them fix a computer problem (which was rare), I would just do it, without explaining anything to them, so that the person would not have to worry about it. As a teacher, I should never do something for anyone if they themselves are capable of doing it. I am teaching my students nothing if I am always handing them the answers. By working for the solution, children learn more because they "uncover" the material themselves.
I learned that in my presentation, it is not necessary for me to explain absolutely everything about how to navigate a website, wiki page, etc.
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